With this technology, organizations can accelerate their diversity goals and aspirations creating meaningful change.” With this powerful new tool, TTEC is advancing its market position as a leader in diversity. “Many organizations understand the benefits of diversity initiatives, but they currently have no way to measure the impact of their efforts. Jones, president, NXT Generation Training. “The partnership and release of the Humanify ® DEI+ BOT marks a new milestone in diversity training for organizations globally,” said Brenda L. TTEC designed the AI to complement instructor-led training and workshops, provide real-life scenario practice, real-time feedback, scoring, and coach users to apply practical experience to the information-based content. NXT Generation Training, an emerging leader in sustainable and scalable diversity training solutions, trained the Humanify ® DEI+ BOT while TTEC developed the technology.
They are a skill for companies to master so they can be the type of workplace that attracts the best talent,” said Lamont Exeter, vice president of TTEC Digital and one of the leaders of TTEC’s diversity council. “TTEC’s award-winning artificial intelligence technology is the first of its kind, and with it, we are preparing every TTEC employee for difficult conversations around racial and gender equity, bias, micro-aggressions, diversity, and inclusion.” The BOT’s original intent was for peer-to-peer and manager-to-peer conversations in the workplace however, the learnings go beyond and extend to how employees manage conversations with customers to deliver diverse and inclusive customer experiences.Īlso Read: Most Consumers Are Concerned About Data Security While Shopping Online
“Diversity and inclusivity conversations are no longer topics to avoid. The Humanify ® DEI+ BOT will cover a range of topics and will be released in stages. Combined with immersive dialogue, role-playing, and hands-on exercises, the Humanify ® DEI+ BOT offers users the tools and confidence they need to manage uncomfortable conversations. The Humanify ® DEI+ BOT blends machine and human learning to give learners a baseline understanding of bias and diversity by listening to user responses and then providing measurable feedback and real-time coaching to improve the quality and outcomes of conversations. This innovative AI-enabled solution is focused on diversity education and trains learners on empathy, communication bias, and inclusion. (NASDAQ: TTEC), a leading global digital Customer and Employee Experience as a Service (CXaaS) partner for many of the ‘world’s most iconic and disruptive brands’, and NXT Generation Training announced today its partnership to deliver TTEC’s patent-pending Humanify ® DEI+ BOT.
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